Policy

Once we receive confirmation that you have read and understand, we will begin to process your order. So please take some time to read the following ordering procedures.

NO CONFIRMATION OF READ = REFUND OR CANCELLATION OF ORDER

TURNAROUND TIME

BUSINESS DAYS ARE MONDAY-FRIDAY!

Hair Extensions Orders: have a 2-3 business day payment processing time and shipped within 3-5 business days. When your order is shipped your tracking information will be sent via EMAIL/TEXT. All orders are shipped through UPS.

*During Sales Hair Extensions Can Take Up to 14 Business Days For Processing*

Ready to Ship Wig Orders: have a 1-3 Business Day Processing Time and 1-3 Business Day Shipping Timeframe. (If order is delayed with carrier please contact UPS)

Custom Wig Orders: have a 2-3 business day processing time, 7-21 day construction time, and 1-3 day shipping time.

Rush Orders

We do not accept rush orders AT ALL.

Return Policy

We provide the best Virgin hair for the most affordable prices and we are very confident in our products. There are NO REFUNDS OR EXCHANGES.

RETURN POLICY!

There are absolutely NO REFUNDS on custom wig orders. There is a 20% RESTOCKING FEE of your TOTAL ORDER for ALL cancelled wig orders after 24 HOURS. If you are unsatisfied with your wig after receiving it, we will try our best to accommodate it to your liking. But no refunds or exchanges will be rendered so please, read all of the information to ensure you are ordering the correct wig and making sure you understand the turnaround time.

By submitting your order you are acknowledging that you have read and understood our refund and return policy.